character disappearance

I recently went into an account in poe and all the characters and items in the boxes disappeared and I don't know what happened. removed all my friends from the list, as if I was playing in a brand-new account. please help
Last bumped on Aug 12, 2020, 10:21:24 AM
Hey there, I'm sorry to hear that! Could you please email us at so we can look into this matter for you?

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